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AI Powered Guest Service

Palm Concierge

Manage your Hotel's guest communication via WhatsApp delivering hyper-personalization at scale

Book a DemoExplore Features
20+
Integrations
100+
Languages
< 3 Sec
Response Time
🏨

Hotel Palm Concierge

Online

I need extra towels and a cab for tomorrow morning

10:30 AM

Certainly, Mr. Smith! I've requested housekeeping for the towels. For the cab, what time should I book it, and a drop off location please?

10:31 AM

8:30 AM please, I want a cab to Dubai Int'l Airport

10:32 AM

Done! Your cab is booked for 8:30 AM. Cab - Toyota Camry 7H80GI will be waiting for you at main entrance. Driver - Alfaz, +971-8-729-7815 🚕

10:33 AM
PROVEN RESULTS

Business Impact

Measurable results for your property

+15%
Revenue Uplift
Higher ancillary spend
Direct booking retention
-60%
Fewer Calls
Reduced front desk load
Lower operational costs
3x
Growth in Guest Rating
Higher volume of positive guest reviews
Improved ranking on booking platforms
FULL CAPABILITIES

Complete Guest Service Platform

Everything you need to deliver exceptional hospitality

WhatsApp-First

Meet guests where they already are

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Your guests already use WhatsApp every day. No app downloads, no new logins, no friction. Palm Concierge integrates seamlessly with WhatsApp Business API, turning the messaging app your guests love into a powerful concierge service. Start conversations instantly and maintain them throughout their entire stay.
🌐

Multilingual

Support in 100+ languages

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Break down language barriers with real-time translation in over 100 languages. Guests chat in their preferred language while your staff responds in theirs. AI handles translation seamlessly in both directions, ensuring clear communication and reducing misunderstandings. Truly global hospitality made simple.
🎫

AI-Powered Service Routing

Auto-routed to right department

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Every guest request becomes a tracked ticket in your system. AI categorizes and routes each request to the appropriate department - housekeeping, maintenance, concierge, or management. Staff receive notifications, update ticket status, and close loops automatically. Complete visibility into service delivery with full audit trails.
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Personalized Alerts

Check-in details and notifications

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Keep guests informed at every step of their journey. Send automated pre-arrival messages with check-in details, room readiness notifications, weather updates, and local recommendations. Proactive communication reduces front desk inquiries and creates a VIP experience from the moment they book.
🍽️

Digital Ordering

Room service and amenity requests

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Transform how guests order room service, extra amenities, or housekeeping. Our AI-powered menu browsing makes it easy for guests to explore options, customize orders, and track delivery in real-time. Automatic order routing ensures requests reach the right department instantly, reducing wait times and improving accuracy.
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Live Analytics

Real-time insights dashboard

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Gain complete visibility into guest communication patterns, service response times, popular requests, and staff performance. Real-time dashboards show ticket volumes, resolution rates, guest satisfaction scores, and revenue opportunities. Make data-driven decisions to optimize operations and improve guest experiences continuously.

Why Palm Concierge?

Zero Friction Access

Guests use WhatsApp. No downloads, no logins.

24/7 AI Assistant

Instant responses in 100+ languages, anytime.

Smart Automation

Auto-creates tickets and tracks service delivery.

Proactive Service

Personalized offers that drive revenue.

WORKFLOW

How It Works

Automated from start to finish

Step 1

Guest Request

Message sent

Step 2

AI Analysis

Intent verified

Step 3

Auto-Route

Task assigned

Step 4

Staff Action

Service delivered

Step 5

Live Update

Guest notified

Step 6

Track

Log completed

Ready to Transform Guest Service?

Book a demo to see Palm Concierge in action at your property

Book a Demo