Retail
A Europe-based wellness e-commerce company was scaling fast but struggling to keep up with customer demand. They needed a solution that could help manage sales engagement, boost conversions, and reduce pressure on their limited internal team.
The Challenge
Overwhelmed Sales & Support Teams
Our Solution
We implemented a custom AI Sales Agent tailored to their workflows and product offerings.
Key Capabilities
- Intent-based conversations to qualify leads and answer FAQs
- Personalized follow-ups based on interaction behavior
- Proactive outreach to re-engage cold leads
- Integration with WhatsApp,Facebook, Instagram,VAPI and internal CRM
- Dashboard for tracking inquiries, responses, and conversions
The Outcome
Results
Operational Efficiency
AI agents handled 80% of customer interactions, allowing human staff to focus on complex tasks.
Increased Conversions
Personalized follow-ups led to a 40% boost in sales and membership sign-ups.
Cost Savings
Delivered 24/7 support and engagement without expanding the support team.
Customer Re-engagement
Reactivated 25% of inactive users through smart outbound messaging
Enhanced Satisfaction
Prompt, proactive, and personalized experiences improved overall customer satisfaction and brand trust.
Looking to Scale Your retail Operations?
Let's build intelligent AI agents
tailored to your operations.
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